Refund Policy

Last updated: June 29, 2021

Thank you for booking at Desert Dune Tours.

If, for any reason, You are not completely satisfied with a booking We invite You to review our policy on refunds.

The following terms are applicable for any tour/even that You booked with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to DESERT DUNE TOURS, P.O. Box – 10715, Office No 1-402, 3rd Floor, Al Jaber Jewellry Building, Khalidiyah Street, Abu Dhabi.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Desert Dune Tours, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your booking within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the booking information.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the refund request. We will use the same means of payment as You used for the booking, and You will not incur any fees for such reimbursement.

Conditions for Refund

In order for the booking to be eligible for a refund, please make sure that:

  • The booking were purchased in the last 7 days

The following booking cannot be refund:

  • The supply of booking made to Your specifications or clearly personalized.
  • The supply of booking which according to their nature are not suitable to be refund, deteriorate rapidly or where the date of expiry is over.
  • The supply of booking which are not suitable for refund due to health protection or hygiene reasons.

We reserve the right to refuse refund of any booking that does not meet the above refund conditions in our sole discretion.

Only regular priced booking may be refunded. Unfortunately, booking on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Refund Bookings

You are responsible for the cost and risk of refund the booking to Us. You should contact us at the following address:

Contact Us

We are unable to issue a refund without actual receipt of the booking or proof of received booking information.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: